PANUN KAERGAR REFUND POLICY

 

Last Updated: 1st September 2024

(a) Eligibility for Refunds:

• Refunds may be issued under the following circumstances:
  • Service Cancellation: If a service is cancelled by the Service Provider, or if you cancel a service before it is confirmed by a Service Provider, you are eligible for a full refund.
  • Partial Completion: If the service is only partially completed due to unforeseen circumstances or if you are dissatisfied with the quality of the service provided, you may be eligible for a partial refund. This will be assessed on a case-by-case basis.
  • Service Not Delivered: If the Service Provider fails to show up for the scheduled service and does not provide a valid reason, you are entitled to a full refund of the service fee.

(b) Non-Refundable Charges:

• Certain fees, such as convenience fees, emergency service charges, and any additional charges for services rendered before cancellation, may be non-refundable unless otherwise specified.
• Promotional discounts or credits applied to a booking are non-refundable and non-transferable.

(c) Refund Process:

• Refund requests must be submitted through the Platform or by contacting our customer service within 24 hours of the service cancellation or the service date.
• All refund requests will be reviewed and processed within 7-10 business days after the request has been submitted.
• Refunds will be issued to the original payment method used at the time of booking. In the case of cash payments, a refund will be processed through an alternative method agreed upon between Panun Kaergar and the Customer.

(d) Refund Timeline:

• Once a refund is approved, it will be processed within 7-10 business days. However, the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

(e) Disputes:

• If you disagree with the refund decision, you may escalate the matter by contacting our customer service team at support@panunkaegar.com. All disputes will be reviewed, and a final decision will be communicated to you within 5-7 business days.

(f) Force Majeure:

• In the event that a service cannot be completed due to circumstances beyond the control of either party (e.g., natural disasters, governmental actions), Panun Kaergar will evaluate the situation and may offer a full or partial refund at its discretion.

(g) Refund Denials:

• Refund requests may be denied if:
  • The service was completed as scheduled without any reported issues.
  • The cancellation was made outside the allowed cancellation window.
  • The request was made after the specified refund request period.

 

CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Panun Kaergar Support Team
• Email: support@panunkaergar.com
• Phone: +91-8899881555
• Address: Panun Kaergar, Main Road Jawahar Nagar, Srinagar, Jammu & Kashmir, 190008, India